CMCS provides assistance in Financial matters in the following ways:
Financial Counsellors can help you resolve your immediate financial problems and plan for the future.
We offer a FREE, confidential, independent financial counselling service.
Financial Counsellors can help with options and information related to issues such as:
Cumberland Multicultural Financial Counselling service is open to anyone who requires information or is experiencing financial problems, regardless of age or income. Financial counsellors do not provide financial advice. We provide options and information to assist you to make the best decision.
Contact: 9637 7600 or email [email protected]
Emergency Relief is provided by way of assistance with energy and water bills.
ENERGY (ELECTRICITY AND GAS) BILLS:
EAPA – (Energy Accounts Payment Assistance) appointments are taken for each Tuesday. We see clients between 9.30 and 12noon.
Clients must ring and book an appointment for an EAPA assessment.
The account must be for residential (not commercial) premises in one of the eligible suburbs listed below. The bill must be for your CURRENT address. EAPA will not authorize assistance to bills from old addresses that you have left.
The person whose name appears on the bill must attend the EAPA assessment appointment in person.
The person who attends the appointment must bring a CURRENT Centrelink income statement for every member of the household, along with the ORIGINAL BILL.
Reminders and disconnection notices are not sufficient.The person who attends the appointment must present a CURRENT healthcare card, pension card or ImmiCard.
TO BE ELIGIBLE FOR EAPA WITH OUR OFFICE, THE ADDRESS ON YOUR BILL MUST BE IN ONE OF THE FOLLOWING SUBURBS:
WE CANNOT ASSIST ANYONE WHO FAILS TO BRING A CURRENT CENTRELINK INCOME STATEMENT, HEALTHCARE, PENSION OR IMMICARD, OR ORIGINAL BILL.
CMCS is able to assist with excess water bills in some cases.
The person seeking assistance must either be the owner of the premises, or have a tenancy agreement in their name, that says they are responsible for paying excess water charges
Assistance is not done by way of vouchers, but through an interview with a community worker.
Both EAPA Vouchers and Water Assistance are made by APPOINTMENT ONLY.
For assistance with electricity, gas or water bills, contact Emily on 9637-7600.